Charlie Green on Leading Change Through Trust

Technical mastery of your discipline isn't enough to lead change.

The key to change leadership is earning the trust and confidence of key stakeholders. The stakes are even higher for CX leaders, who typically have constrained budgets, small teams, and limited positional authority. Charlie Green returned to the show with fresh insights leaders can use right away.

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Originally aired May 16, 2024 as Episode 84 of The Trusted Guide Podcast (then The Delighted Customers Podcast).

What we cover

• Why trust and trustworthiness are essential to leading change

• What the 20th anniversary edition of The Trusted Advisor adds

• How leaders with limited authority can increase their impact

Authority isn't the only path

This conversation sits at the heart of what I care about most: helping people lead change when they don't have the title to command it. Trust is how that happens.

Related episodes

• Episode 4: Charlie Green on Building Trust with Key Stakeholders

• Episode 166: Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green

About the guest

Charles H. Green is founder of Trusted Advisor Associates and co-author of The Trusted Advisor, now in its 20th anniversary edition.

If this conversation was useful, you'll find more like it in The Trusted Guide Newsletter: practical insights on trust, influence, and leading change.