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Mark Slatin

Oct 18
2 min

Customer Service Megatrend: Activating Unstructured “Dark” Data to Orchestrate CX and EX

60

The Human Emotion that Impacts All the Metrics

Mark Slatin

Sep 27
4 min

The Human Emotion that Impacts All the Metrics

200

Mark Slatin

Sep 23
2 min

What PPP Taught Us About CX

50

On a Personal Note: Sunrise, Sunset. Swiftly Fly the Years

Mark Slatin

Sep 13
1 min

On a Personal Note: Sunrise, Sunset. Swiftly Fly the Years

70

Mark Slatin

Sep 1
3 min

How can executive listening drive customer loyalty?

200

Mark Slatin

Jul 23
1 min

CX in an Economic Downturn: CX Thought Leaders Tell You How to Prepare Now

690

Your CX North Star: The 2 Pillars That Drive Consistency

Mark Slatin

Jul 6
5 min

Your CX North Star: The 2 Pillars That Drive Consistency

940

Mark Slatin

Jun 22
3 min

Good to Great Companies Bow to NPS Leaders: 3 Keys to Building a Customer-Loved Brand

460

Mark Slatin

Jun 14
3 min

The Holy Grail of CX in the C-Suite

892

What’s under the hood? 5 keys to a CX engine that creates raving fans.

Mark Slatin

May 12
5 min

What’s under the hood? 5 keys to a CX engine that creates raving fans.

692

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