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Could Customer Rage be Costing You Business?

Mark Slatin

3 days ago
2 min

Could Customer Rage be Costing You Business?

30

What Took Me Four Years to Discover as a CX Leader?

Mark Slatin

Mar 10
2 min

What Took Me Four Years to Discover as a CX Leader?

10

Mark Slatin

Feb 16
2 min

5 Steps to Earning Referrals

10

Mark Slatin

Feb 3
1 min

What's a great experience worth?

30

The 5 Keys to Effective Customer Listening

Mark Slatin

Jan 27
2 min

The 5 Keys to Effective Customer Listening

30

Mark Slatin

Oct 18, 2022
2 min

Customer Service Megatrend: Activating Unstructured “Dark” Data to Orchestrate CX and EX

120

The Human Emotion that Impacts All the Metrics

Mark Slatin

Sep 27, 2022
4 min

The Human Emotion that Impacts All the Metrics

270

Mark Slatin

Sep 23, 2022
2 min

What PPP Taught Us About CX

90

On a Personal Note: Sunrise, Sunset. Swiftly Fly the Years

Mark Slatin

Sep 13, 2022
1 min

On a Personal Note: Sunrise, Sunset. Swiftly Fly the Years

80

Mark Slatin

Sep 1, 2022
3 min

How can executive listening drive customer loyalty?

280

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