Trusted Guide ™ Master Class
(Live, cohort-based)
Empower your organization with trust.
Join our live cohort program to strengthen your influence, scale trust-building across teams, and secure unwavering executive support for lasting change.
.png)
Earn your badge, certificate, and CXPA CE credits.
What makes this Master Class different?
Stop spinning your wheels.
This Master Class gives you the tools, confidence, and executive support you need to lead change that sticks. You'll walk away with a clear change roadmap, stronger trust with leadership, and the ability to prove business impact, so you’re no longer just seen as the “subject matter expert,” but as a trusted guide for real organizational transformation.
Close the Trust Gap
Let’s be honest—change leaders face some of the toughest challenges in business.
Achieving results with a small team, limited budget, and little formal authority isn’t easy. It takes more than technical skill—it takes influence.
The Trusted Guide 4‑Step Model gives you the tools to earn trust and overcome resistance at every level of your organization.
And when you do, you’ll be able to:
-
Gain executive buy‑in
-
Build a guiding coalition
-
Develop and communicate your CX roadmap
-
Prove the value of your work
-
Earn customer loyalty
-
Drive meaningful business outcomes
.png)
Learn a 4-Step Plan to Get Executive Buy-In
%20(1920%20x%20780%20px)%20(2).png)
Learn to lead with influence—even without formal authority—and earn the confidence of senior leaders.
Shift from being the fixer to becoming the trusted advisor your organization needs.
Develop a focused, actionable change roadmap that aligns with business priorities.
You'll gain the tools to speak the language of executives—and secure long-term support.
Trusted Guide Alumni have made a difference in customer's lives at some outstanding brands...
.png)
Your Registration includes:
All Live Sessions
Trusted Guide Handbook
Key Stakeholder Toolkit
Networking with CX Pros
ROI Calculator Spreadsheets
5 - Step CX Roadmap Toolkit
Experience Maturity & Trust Quotient Assessment
Session Replays of Each Module
.png)
"I loved networking and getting feedback from other CX professionals."
.png)
Digital Badge
.png)