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Trusted Guide Alumni have made a difference in customer's lives at some outstanding brands...
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The next level Master Class that equips CX leaders to get results
What makes this Master Class different from the rest?
Too many CX practices get stuck or fail. It's NOT because CX leaders don't have the technical skills or knowledge. They just haven't been equipped to lead change...until now.
Testimonials
Hear about what makes this class so valuable
Enhance your leadership capabilites and make a significant impact in your organization
The TRUSTED GUIDE ROADMAP™ Master Class is based on a 4-step model for leading change, which includes earning trust, becoming a guide, building a roadmap, and proving the value. These principles are designed to help you overcome natural resistance to change and get executive buy-in.
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All live classes
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Trust Quotient Assessment and review
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Key Stakeholder Toolkit
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ROI Calculators
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Experience Maturity Model and review
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5-Step CX Roadmap
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Networking with other CX professionals
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Trusted Guide Community (online networking)
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Your Registration includes:
All Live Sessions
Trusted Guide Handbook
Key Stakeholder Toolkit
Networking with CX Pros
ROI Calculator Spreadsheets
5 - Step CX Roadmap Toolkit
Experience Maturity & Trust Quotient Assessment
Session Replays of Each Module
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