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  • Writer's pictureMark Slatin

A Five Step Model to Earn Customer Loyalty with Mark Slatin




Have you ever had the tables turned on you?

I’ve been fortunate to have interviewed some of the legends in customer experience on The Delighted Customers Podcast - but this episode will be a twist!

In this episode, Patty Soltis, CCXP, Patient Experience Consultant at The Moffitt Cancer Center, turns the tables and interviews ME!

It was fun to be on the other side of the table and share why CX is the growth engine for businesses.

In this episode:

What does it mean to empower my clients?

  • Why consistency is so important for business results like referrals, retention, and cost reduction

  • The often underestimated cost of customer friction (and how to reduce/eliminate it)

  • The 5 Step Model I take to empower my clients and my “why” for serving them





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