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The Trusted Guide Podcast
Lasting change doesn't require authority. It requires trust.
Change stalls not because of bad strategy or weak effort — but because of invisible trust problems most leaders were never taught to see.
This podcast shows you how to build it — even without the title, the budget, or the team
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The Delighted Customers Podcast is now the Trusted Guide Podcast.
CURRENT EPISODE
Technology is Not the Strategy
Technology can help organizations move faster—but only when leaders begin with the right problem. Dr. Gerard Athaide explains how to identify where customers are struggling, focus limited resources, and use technology without sacrificing trust or human connection.
Now available
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Find your entry point
THE MOMENTUM PROBLEM
You have the data. The organization isn't moving.
Proving ROI: Winning Over Executives and Skeptics
Jon Picoult
Turning UX Insight into Business Momentum
Darren Hood
Rethinking Valuation: The Power of Customer Metrics
Rob Markey
THE COMMITMENT GAP
They agree with you. They just won't back you.
The First 90 Days of a Change
Allison Landers
Fundaments of Trust-based Leadership
Charles H. Green
The Blueprint for Fostering Trust
Bruce Temkin
THE HEADWIND
Something — or someone — is working against you.
Transforming Patient Experience through Empathy
Rachel Hitt
The Intersection of CX and Change Management
Douglas Floury
The Serial Fixer Trap
Leah Marone
BEYOND LIP SERVICE
The praise is real. The action never comes.
Talking Trust vs. Building Trust
Andrea Howe
Inside Ritz Carlton– from It's Co-Founder
Hortz Schultze
Understanding Customer Value
Maxie Schmidt
Want to go deeper?
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