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Seth Godin
Bestselling Author

Episode 107 - Strategy Meeting CX:  A Conversation with Seth Godin on This is Strategy

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Ania Rodriguez
CEO, JourneyTrack

Episode 126 - Conquer Churn with Journey Mapping: Strategies for Customer Retention

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Fred Reichheld
Creator, Net Promoter System

Episode 47 - Bestseller, Winning on Purpose

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Dr. Peter Fader
Marketing Professor, Wharton School

Episodes 8 & 9 - "Don't Treat All Customers the Same"

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