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Real Stories. Actionable Insights. For Leaders Driving Change and Results.
"Each episode gives practical steps for improving client satisfaction and building long-term loyalty through better service and engagement."
-Jill Cook, Senior Contributor, Forbes

Consistently Ranked in Top 10 Apple Podcast, Management
Featured Guests


Seth Godin
Bestselling Author
Episode 107 - Strategy Meeting CX: A Conversation with Seth Godin on This is Strategy

Ania Rodriguez
CEO, JourneyTrack
Episode 126 - Conquer Churn with Journey Mapping: Strategies for Customer Retention

Fred Reichheld
Creator, Net Promoter System
Episode 47 - Bestseller, Winning on Purpose

Dr. Peter Fader
Marketing Professor, Wharton School
Episodes 8 & 9 - "Don't Treat All Customers the Same"




1/23
Resources
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Subscribe to The Delighted Customers Podcast www.empoweredcx.com/podcast
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Subscribe to The Trusted Guide Newsletter
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Learn more about The Trusted Guide Roadmap Master Class
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