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Real Stories. Actionable Insights. For Leaders Driving Change and Results.

"Each episode gives practical steps for improving client satisfaction and building long-term loyalty through better service and engagement."
                                                                                                   
                                                                               -Jill Cook, Senior Contributor, Forbes
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Consistently Ranked in Top 10 Apple Podcast, Management

Featured Guests

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Seth Godin
Bestselling Author

Episode 107 - Strategy Meeting CX:  A Conversation with Seth Godin on This is Strategy

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Horst Schulze
Co-Founder, former President
Ritz Carlton Hotels

Episode 90 - Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture

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Dr. Rachel Hitt, 

 Chief of Breast Imaging at Tufts Medical Center and Medical Director of Patient Experience for the Tufts Medicine Integrated Network

Episode 90 & 158 - Transforming Patient Experience & 

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Dr. Peter Fader
Marketing Professor, Wharton School

Episodes 8 ,9, & 150- Don't Treat All Customers the Same & Delta’s AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?

Get expert tips & practical tips with a top ranked podcast

New episodes released every Thursday to inspire you.

Listen, watch (coming soon), and subscribe:
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Resources

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