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SPECIAL MSU CXM OFFER
The "Next Level" Master Class to Get Executive Buy-In
Execute a 4-step plan to gain leadership support through proven frameworks,
interactive sessions, and professional networking.
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Virtual Sessions every Wednesday from 6/5 - 6/26. Noon- 2:00 pm EST.
SPECIAL MSU CXM OFFER
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30 Day Money-Back Guarantee
Trying to lead change is overwhelming
If you don't have a plan...
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you don't have a seat at the table for key decisions
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your projects gets stalled and de-prioritized
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you jump from project to project rather than following a proven plan
And that leads to sleepless nights and feeling frustrated, unheard, and deflated. We don’t want that for you. The Trusted Guide Roadmap™ Master Class will enable you to confidently gain leadership’s support and empower you to make an impact.
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Step 1
Earning Trust
How do I become a trusted leader?
Learn a framework and principles to become a trusted leader. Building trusting relationships is a non-negotiable for CX professionals who want to lead change. We give you a diagnostic tool that benchmarks your own trustworthiness with tips to get better results by earning trust.
Step 2
Becoming a Guide
How do I act as a guide rather than a hero?
Nearly every story has a hero, a guide, a victim, and a villain. Key stakeholders are not looking for another hero - they want to be the hero. They could be open to a guide who can help them to acheive their goals. We give you a methodology and toolkit to become a valued guide who moves from an "outsider" to an "insider."
Step 3
Build Your CX Roadmap
How do I build a roadmap for success?
Every change agent should have a plan that's specific to their organizations. Learn a proven 5-Step framework based on CXPA's five core competencies.
Step 4
Prove the Value
How do I justify continued investment in CX?
Getting leadership's buy-in must include proving the value of your CX efforts. Learn how to prove the value and make the business case using calculators and models that speak the language of the C-Suite.
Your Plan to Get Executive Buy-In
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Register for the
Trusted Guide Roadmap™
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Build Your Plan
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Get Customer-Driven Growth
You get 4, two-hour live, interactive classes, frameworks, assessments, tools, and calculators, and professional networking with other CX leaders.
See the full Curriculum
This Master Class equips you with a plan you can easily implement to become a trusted guide to lead change.
With a plan that's proven to work, you'll be amazed at how you will get leadership's support for customer and employee experience initiatives that make an impact in your customer's lives.
I struggled getting internal stakeholder buy-in for CX initiatives. The course provided a strategic framework with tangible tools and resources for me to start following immediately.
JAIME KOZLIK, MANPOWER
Your Registration includes:
All Live Sessions
Trusted Guide Handbook
Key Stakeholder Toolkit
Networking with CX Pros
ROI Calculator Spreadsheets
5 - Step CX Roadmap Toolkit
Experience Maturity & Trust Quotient Assessment
Session Replays of Each Module
See the full Curriculum
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"I loved networking and getting feedback from other CX professionals."
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