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Empowering you to make real change.

Get results by building trust with proven change leadership training, expert insights from podcast guests, and the latest advancements in customer experience.

Master Influence and Drive Results with the Trusted Guide Roadmap™ Master Class

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Let's be honest—CX leaders tackle some of the toughest challenges 

Getting successful results with a small team, constained budget, and limited positional authority requires influence.   While there’s no one trick to it, the Trusted Guide 4 Step Model equips you to earn trust and overcome barriers, at every level of your organization.

What happens when you do?  You’ll successfully:
  • get executive buy-in
  • build a guiding coalition
  • build a cx roadmap
  • prove the value
  • earn customer loyalty
  • drive business outcomes 

Trusted Guide Alumni have made a difference in customer's  lives at some outstanding brands...

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Listen to what some recent graduates said...

The TRUSTED GUIDE ROADMAP™  

Master Class

The next level master class  empowering you to get executive buy-in

Change leadership training

Expert-led training courses proven to transform
live, online, and personal. A training course will teach you to:

 

  • Earn trust

  • Become a guide

  • Build your CX roadmap

  • Prove the value

Enrollment now open for Fall 2024 Class beginning on October 16

Check out these additional resources to level up your skills

THE DELIGHTED CUSTOMERS PODCAST™

CX Thought Leadership.
Practical Insights. Every Thursday.

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TRUSTED GUIDE NEWSLETTER™

Episode Sneak Peeks. CX in the News.
Direct to your inbox.

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