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The "Next Level" Master Class to Get Executive Buy-In

Execute a 4-step plan to gain leadership support through proven frameworks, 
interactive sessions, and
professional networking.

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CXPA Member Pricing - Save $100.
Live, Virtual Sessions every Wednesday starting 6/5
. Noon- 2:00 pm EST.

SPECIAL CXPA REGISTRATION OFFER

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 30 Day Money-Back Guarantee

Trying to lead change is overwhelming 

If you don't have a plan...

  • you don't have a seat at the table for key decisions

  • your projects gets stalled and de-prioritized

  • you jump from project to project rather than following a proven plan

And that leads to sleepless nights and feeling frustrated, unheard, and deflated.  We don’t want that for you. The Trusted Guide Roadmap™ Master Class will enable you to confidently gain leadership’s support and empower you to make an impact.

 30 Day Money-Back Guarantee

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Learn a 4-Step Plan to Get Executive Buy-In

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See the full Curriculum

Step 1

Earning Trust

How do I become a trusted leader?

Learn a framework and principles to become a trusted leader.  Building trusting relationships is a non-negotiable for CX professionals who want to lead change.  We give you a diagnostic tool that benchmarks your own trustworthiness with tips to get better results by earning trust.

 30 Day Money-Back Guarantee

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Image by Tim Graf

Step 2

Becoming a Guide

How do I act as a guide rather than a hero?

Nearly every story has a hero, a guide, a victim, and a villain.  Key stakeholders are not looking for another hero - they want to be the hero.  They could be open to a guide who can help them to acheive their goals.  We give you a methodology and toolkit to become a valued guide who moves from an "outsider" to an "insider."

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 30 Day Money-Back Guarantee

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Step 3

Build Your CX Roadmap

How do I build a roadmap for success?

Every change agent should have a plan that's specific to their organizations. Learn a proven 5-Step framework based on CXPA's five core competencies.  

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 30 Day Money-Back Guarantee

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Step 4

Prove the Value

How do I justify continued investment in CX?

Getting leadership's buy-in must include proving the value of your CX efforts.  Learn how to prove the value and make the business case using calculators and models that speak the language of the C-Suite.

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 30 Day Money-Back Guarantee

Your Plan to Get Executive Buy-In

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Register for the
Trusted Guide Roadmap™

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Build Your Plan

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You get 4, two-hour live, interactive classes, frameworks, assessments, tools, and calculators, and professional networking with other CX leaders.

This Master Class equips you with a plan you can easily implement to become a trusted guide to lead change.

See the full Curriculum

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 30 Day Money-Back Guarantee

Get Customer-Driven Growth

With a plan that's proven to work, you'll be amazed at how you will get leadership's support for customer and employee experience initiatives that make an impact in your customer's lives.

I struggled getting internal stakeholder buy-in for CX initiatives.  The course provided a strategic framework with tangible tools and resources for me to start following immediately.

JAIME KOZLIK, MANPOWER
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 30 Day Money-Back Guarantee

Your Registration includes:

All Live Sessions

Trusted Guide Handbook

Key Stakeholder Toolkit

Networking with CX Pros

ROI Calculator Spreadsheets

5 - Step CX Roadmap Toolkit

Experience Maturity & Trust Quotient Assessment

Session Replays of Each Module

See the full Curriculum

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 30 Day Money-Back Guarantee

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"I loved networking and getting feedback from other CX professionals." 

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