Get your TEAM EXCHANGE eBook™!
As any organization scales, departments naturally separate into silos. When departments within the same organization do not work together in harmony, the customer experience suffers.
Silos form for a number of reasons including:
Lack of empowerment to make decisions
Departmental silos create significant business risks that include:
Fewer customer referrals
Less share of wallet
An increase in price/rate shopping
A decrease in retention/renewals
A shift from you as their primary partner to their secondary choice
Why get the eBook?
The TEAM EXCHANGE eBook™ provides a simple 4-step framework to ensure your Team Exchange is a success.
The Team Exchange was an integral part in "The Year of Empathy," a strategic approach to aligning employees to deliver outstanding customer experiences.
"The Year of Empathy was nominated and won The CX Innovation Award in 2018.