RESOURCES

PODCAST | Human Duct Tape Show with Jeanne Bliss

Mark shares practical steps that can help leaders embed CX into your culture with author and CXPA Co-Founder Jeanne Bliss

PODCAST | CX Leader Podcast: CX Leader Podcast - Best Practices in CX

Mark talks with Steve Walker, CEO of Walker Information, CX Innovation Award winning 'Meeting in a Box' and how such a simple concept can make a powerful and enduring impact on culture

VIDEO PODCAST | Customer Service Weekly

Mark shares CX strategies in the pandemic with Jim Rembach

VIDEO PODCAST | LinkedIn Live Series hosted by CXPA and Walker Information

Mark joins Steve Walker, CEO of Walker Information, and Ann Shrader, CX Strategist, Farm Credit Services of America discussing communication strategies for CX leaders

BOOK | Chief Customer Officer 2.0 - How to Build Your Customer Driven Growth Engine

Mark shares a case study about how to engage the C- Suite