• Mark Slatin

CX in an Economic Downturn: CX Thought Leaders Tell You How to Prepare Now



What should CX Leaders have as top of mind as we enter into economic uncertainty?


What are the threats and opportunities in light of the Great Recession?


What should business and CX leaders do right now to prepare?


I had a chance to host CXTrendTalks with cutting edge thought leaders Richard Owen, Founder of OCX Recognition, Elena Hutchison, EVP, Strategy and Product Marketing at Medallia, Neil Skehel, CEO of Awards International/Owner, Customer Experience Magazine, and Greg Melia,CEO at Customer Experience Professionals Association (CXPA).


This engaging panel discussion will help you navigate through the realities of our current world.


What they say may surprise you.


Special thanks to friends @Neil Skehel and @AwardsInternational for hosting this great event.


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